šŸ¦ Bank Customer Retention Dashboard

10,000 retail-banking customers across France, Germany & Spain Ā· Goal: reduce customer churn and protect deposits

Churn rate
20.4%
PRIMARY Ā· target ā‰¤ 15%
Retention rate
79.6%
target ā‰„ 85%
Deposits under mgmt
ā‚¬765M
total deposit book
Deposits at risk
ā‚¬186M
24% of all deposits
Revenue at risk
ā‰ˆā‚¬4.6M
per yr Ā· ~2.5% NIM (illustrative)
Active members
52%
target ā‰„ 60%
Avg balance / cust.
ā‚¬76K
across all 10,000
High-balance churn
25.2%
>ā‚¬100k Ā· 4,799 customers
šŸ“Š Interactive ā€” hover any bar for exact figures, zoom by dragging, double-click to reset. Charts are colour-coded healthy vs at-risk.